At Rigamars, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Return Policy below to understand our process for returns, exchanges, and refunds.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, your item must meet the following conditions:
✔ Item must be unused, undamaged, and in its original packaging.
✔ Return request must be made within 30 days of receiving your order.
✔ Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Certain items cannot be returned or refunded, including:
❌ Personalized or custom-made items.
❌ Clearance or final sale products.
❌ Used, damaged, or altered items not due to shipping issues.

3. How to Request a Return or Refund

1️⃣ Contact Us: Email us at support@rigamars.com within 30 days of receiving your order, including your order number and reason for return.
2️⃣ Approval & Instructions: If your return is approved, we will provide return shipping details.
3️⃣ Ship the Item: You are responsible for return shipping costs, unless the item was defective or damaged upon arrival.
4️⃣ Inspection & Refund Processing: Once we receive and inspect the returned item, we will process your refund within 30 business days.

4. Damaged or Defective Items

If you receive a damaged or defective item, please:
✔ Take clear photos of the damaged product and packaging.
✔ Email us within 30 days of receiving the item at support@rigamars.com.
✔ We will either offer a replacement or issue a full refund, including shipping costs.

5. Late or Missing Refunds

  • Refunds typically take 7 business days to process after approval.
  • If you haven’t received your refund, please check with your bank or payment provider.
  • If you still need assistance, contact us at support@rigamars.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at support@rigamars.com with your order details.

7. Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • Once an order has been processed or shipped, it cannot be canceled.

8. Contact Us

For any refund, return, or exchange inquiries, please reach out to us:

Address: 400 South Pointe Dr 604, Miami Beach, FL 33139, USA

Email Us: support@rigamars.com

Call Us: +1 (737) 975-9735

Support Time: 9:00am – 5:00pm (EST)

Monday – Friday